The Cute Group operates at the interface between brands and their customers, partnering with operators of apps, digital platforms, interactive, web and mobile-based services and delivering award-winning services to UK and international companies and non-profit clients.
We provide omni-channel support, creating safe and nurturing environments for our clients’ users to engage, interact, receive and exchange value.
We have specialisms in multi-platform participatory digital entertainment, delivering and monetising services at the convergence of television, mobile telecoms and the web.
We create, manage and support social media communities, building services around carefully moderated user generated content. We facilitate users to connect in an environment that is engaging and compliant for the consumer and the publisher alike.
We are an independent, owner-managed business with a unique background and experience in our field.
WE WORK WITH YOU TO DELIVER:
AWARD-WINNING CUSTOMER SERVICE
Cute has been recognised as an industry leader when it comes to providing the amazing support experience that customers of high-quality brands expect and deserve.
I was truly impressed by Cute. They manage to combine a great depth of experience and expertise in Customer Support and Moderation with a palpable focus on their clients and an open and sharing approach
STEVE SULLIVAN, DEPUTY CHAIR, DMA CONTACT CENTRE COUNCIL STEVE SULLIVAN
Working closely with The Guardian for close to a decade, Cute has proven a highly-valued, vital and integral partner to The Guardian Soulmates service and business. They have demonstrated unwavering professionalism even during moments of crisis, whilst always remaining on brand and on message to our members. They play a crucial role in the day to day running of our service whilst providing the highest of standards at all times. We could not recommend Cute highly enough
VIVIEN PAILAS MCIM, ECOMMERCE BUSINESS MANAGER, ONLINE DATING AT GUARDIAN NEWS & MEDIA
We have been working in partnership with Cute Media since 2008. The relationship has involved supporting a number of high profile media customer services and Cute Media are widely regarded as a market leader in TV moderation services supporting Social Media, Online and Mobile communication channels. We look forward to continuing to work with Cute Media on these solutions as this market evolves.
ROB WEISZ, VICE PRESIDENT, VELTI PLC
The deployment of technology is seamless, with no disruption experienced since launch. I have no hesitation in recommending Cute Media as a call handling partner.
CINDY ASPLAND, DIRECTOR, WEATHERDIAL UK
A very valued partner, Cute Media have a deep understanding of new and emerging technology and, most importantly, recognise how technology can be used to shape commercial services.
IAN SCOTT, DIRECTOR, ADVANCED TELECOM SERVICE (UK) LTD.
I just wanted to say how chuffed we are to be doing business with Cute Media and it has been a pleasure dealing with you from start to finish. Thanks for all the help from your end. All the best and looking forward to moving on to the next project.
KIP PARKER, FUTURES CONTROLLER, SKY MEDIA
Cute Media has worked with us for the last five years and I have no hesitation in recommending their services. They are totally reliable, very responsive, technically proficient and scrupulously honest. We could not have hoped for a better partner.
JONNY CREBER, COMMERCIAL DIRECTOR, DMGT PLC
Working with Cute Media was easy, quick and efficient despite the time difference between UK and Australia. They successfully managed to integrate and launch our client’s chat channel to a very aggressive timescale, and nothing was too much trouble for their team. I can highly recommend their work and their business practices and ethics.